This is a person who has personal experience of using or caring for someone who uses this type of care service. We were supported on this inspection by an expert-by-experience.

SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. International Journal of Nursing Studies 36 (1999) 487В±.

1, in this study these factors were grouped in socio-demographic and. This increase in care dependency is related to various factors. Diesfeldt et al., 1986 Cox et al., 1993 Loewenstein et al., 1995). We used the Short Observational Framework for Inspection (SOFI).ДЄnd Rhys Hearn, 1981 Donaldson et al., 1983. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information sent to us by other authorities. How this check was done We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 June 2014 and 23 June 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care.

Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

Meeting this standard We checked that people who use this service

Rhys hearn dependency assessment tool